Harmonia (A Brand of Mindful Balance Limited, HK)
Last Updated: 10th March 2026
Welcome to Harmonia. These Terms and Conditions govern your access to and use of our website, services, and psychotherapy or counselling sessions provided by our practitioners.
By accessing this website or booking services with us, you agree to comply with these Terms and Conditions.
1. Nature of Services
Harmonia provides psychotherapy, counselling, wellness coaching, and related mental health services.
Our services may include:
Individual psychotherapy
Couples or relationship therapy
Group therapy or workshops
Mindfulness and meditation training
Online therapy sessions
Educational programs and wellness services
Psychotherapy is a collaborative process intended to support emotional wellbeing, personal insight, and psychological growth.
While many clients benefit significantly from psychotherapy, no specific outcomes or guarantees can be made regarding therapeutic results.
2. Professional Scope of Practice
Our practitioners operate within the ethical guidelines of their respective professional training and credentials.
Psychotherapy services provided by our centre:
Are not a substitute for medical or psychiatric treatment
Do not replace diagnosis or treatment by a licensed medical practitioner
Should not be relied upon during mental health emergencies
If you are experiencing a crisis or emergency, please contact emergency services or a medical professional immediately.
3. Client Responsibility
Clients are responsible for:
Providing accurate personal and health information
Participating actively in the therapeutic process
Informing the therapist of any changes in mental or physical health
Seeking appropriate medical or psychiatric care when necessary
Therapy may involve discussing emotionally challenging topics which may temporarily increase emotional discomfort.
4. Appointment Booking and Scheduling
Appointments may be booked through:
Our website
Email communication
Telephone
Online booking platforms
Appointments are confirmed once scheduled by the clinic or upon receipt of payment where applicable.
Session durations typically range between 60 and 90 minutes, unless specified otherwise, e.g. ASCT.
5. Cancellation and Rescheduling Policy
We understand that unforeseen circumstances may arise.
To respect the time of our practitioners and other clients:
A minimum of 24 hours notice is required for appointment cancellations or rescheduling.
Cancellations made with less than 24 hours notice may incur the full session fee.
Missed appointments (“no-shows”) are non-refundable.
Late arrivals will result in a shortened session, and the full fee will still apply.
6. Fees and Payment
Fees for services are displayed on our website or communicated during booking.
Payment methods:
Bank transfer
FPS
Alipay
Pay Me
Credit or debit card
Other digital payment platforms
Payment prior to session
Prepaid therapy packages where applicable
Unless otherwise stated, therapy fees are non-refundable once services have been delivered.
7. Confidentiality
Protecting client confidentiality is a core principle of our psychotherapy practice.
Information shared during therapy sessions will be treated as confidential except under the following circumstances:
Risk of serious harm to the client or another person
Suspected abuse or neglect where disclosure may be required
Court orders or legal obligations
Professional supervision or consultation (where identifying information is minimized)
Client records are stored securely and handled in accordance with applicable privacy regulations.
8. Personal Data and Privacy
Harmonia complies with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.
Personal information may be collected for the following purposes:
Appointment scheduling
Client communication
Clinical record keeping
Billing and payment processing
Compliance with legal obligations
Clients have the right to:
Access their personal data
Request correction of inaccurate data
Inquire about how their data is used
Requests regarding personal data should be directed to the clinic using the contact information provided on our website.
9. Online Therapy and Digital Communication
Where therapy sessions are conducted online:
Clients acknowledge that:
Internet-based communication may carry privacy or technical risks
Clients are responsible for ensuring a private and secure environment during sessions
The clinic cannot guarantee uninterrupted technology performance
Clients must provide an emergency contact and location information when engaging in online therapy.
10. Website Content Disclaimer
The information provided on this website is intended for general educational and informational purposes only.
Website content does not constitute:
Psychological diagnosis
Medical advice
A substitute for professional treatment
Users should seek appropriate professional consultation regarding their specific situation.
11. Intellectual Property
All materials on this website, including but not limited to:
Text
Articles
Logos
Graphics
Therapy resources
are the intellectual property of Harmonia unless otherwise stated.
These materials may not be reproduced, distributed, or used without prior written permission.
12. Limitation of Liability
To the fullest extent permitted by law, Harmonia and its practitioners shall not be liable for:
Any indirect or consequential damages arising from the use of this website
Decisions or actions taken by clients based on website content
Disruptions in online therapy caused by technological issues beyond our control
Clients remain responsible for their own personal decisions and actions.
13. Governing Law
These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region.
Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of Hong Kong.
14. Changes to Terms
Harmonia reserves the right to modify these Terms and Conditions at any time.
Updated versions will be posted on this website and become effective immediately upon publication.
15. Contact Information
If you have questions regarding these Terms and Conditions, please contact:
Harmonia, Unit 906, 9/F, Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
contact@harmonialive.com
+852 7028 4932 harmonialive.com